Return & Exchange Policy

Premio Leather Return & Exchange Policy

At Premio Leather, we are committed to ensuring that our customers are completely satisfied with their purchase. We accept returns for both defective and non-defective products and we accept exchanges for products shipped to the United States. Returns must be requested within 7 days of receiving the item. Returns are processed by mail, and a free return label is included in the package. Furthermore, we charge no restocking fees for returns. Please read through the following guidelines before placing your order.

1.     Order Cancellations:

You can cancel your order within 24 hours of placing it. If you wish to cancel, please contact us as soon as possible at info@premioleather.com. After 24 hours, cancellations may no longer be processed, as we begin preparing your order for shipment.

2.     Unresponsive Customers:

 If there is a delay in response from the customer, or if the customer is unreachable for a certain period, Premio Leather reserves the right to cancel or delay the processing of the order.

3.     Size & Fit Issues:

 If the size of the product does not meet your expectations, we offer exchanges within 7 days of receiving the item. Please ensure the item is unused, in its original packaging, and in resalable condition (New only).

4.     Color & Design Concerns:

Colors may appear differently due to variations in screen settings, lighting, or photography. If the product does not meet your expectations in terms of color or design, exchanges are available within 7 days of receiving the item.

5.     Damaged or Missing Orders:

In the rare case that your product arrives damaged or parts of your order are missing, please reach out to us within 7 days of receiving the product. We will either replace the item or issue a refund, depending on your preference.

6.     Customized Orders:

Customized items are non-returnable unless they are defective. Please double-check your customizations before placing the order. If there is a defect or error on our part, we will correct it at no extra charge.

7.     Delivery Refusals or Missed Deliveries:

If you refuse the delivery or if a package is returned due to being undeliverable (e.g., address issues, missed attempts), additional shipping fees may apply. We recommend ensuring the address is correct and someone is available to receive the package.

8.     Shipping Delays:

We strive to process and ship orders as quickly as possible. However, shipping times may vary depending on external factors like weather conditions, customs delays, and other unforeseen issues. While Premio Leather is not responsible for minor delays beyond our control, we are committed to assisting you. If your order is significantly delayed (exceeding 15 business days past the original estimated delivery window), please contact us at info@premioleather.com for help in tracking or determining an alternative solution, such as a full refund or re-shipment.

9.     Refund Processing:

Refunds for eligible returns are processed after the item is received and inspected. We strive to process refunds quickly, with a Refund processing time of 5 days, issuing funds to the original payment method. Please note: While we process the refund quickly, your bank or payment provider may take an additional 2-7 days to credit the amount to your account.

If you have any concerns that are not covered in this policy, please reach out to Premio Leather at info@premioleather.com. We are here to assist you with transparency, care, and professionalism.