Premio Leather Return & Exchange Policy
At Premio Leather, we are committed to ensuring that our customers are completely satisfied with their purchase. However, we understand that sometimes things don’t work out as expected. Below are our FAQs and guidelines regarding returns and exchanges. Please read through them before placing your order.
1. Order Cancellations
You can cancel your order within 24 hours of placing it. If you wish to cancel, please contact us as soon as possible at info@premioleather.com. After 24 hours, cancellations may no longer be processed, as we begin preparing your order for shipment.
2. Unresponsive Customers
If there is a delay in response from the customer, or if the customer is unreachable for a certain period, Premio Leather reserves the right to cancel or delay the processing of the order.
3. Size & Fit Issues
If the size of the product does not meet your expectations, we offer exchanges within 7 days of receiving the item. Please ensure the item is unused, in its original packaging, and in resalable condition.
4. Color & Design Concerns
Colors may appear differently due to variations in screen settings, lighting, or photography. If the product does not meet your expectations in terms of color or design, exchanges are available within 7 days of receiving the item.
5. Damaged or Missing Orders
In the rare case that your product arrives damaged or parts of your order are missing, please reach out to us within 7 days of receiving the product. We will either replace the item or issue a refund, depending on your preference.
6. Customized Orders
Customized items are non-returnable unless they are defective. Please double-check your customizations before placing the order. If there is a defect or error on our part, we will correct it at no extra charge.
7. Delivery Refusals or Missed Deliveries
If you refuse the delivery or if a package is returned due to being undeliverable (e.g., address issues, missed attempts), additional shipping fees may apply. We recommend ensuring the address is correct and someone is available to receive the package.
8. Customs Duties & Regional Charges
Customers are responsible for any customs duties, taxes, or regional charges that may apply to international shipments. These charges are not included in the purchase price and are the responsibility of the recipient.
9. Non-Returnable Scenarios
Certain items, including but not limited to:
Intimate products (e.g., leather accessories that directly contact skin),
Sale or clearance items,
Customized or personalized items,
are non-returnable.
10. Shipping Delays
We strive to process and ship orders as quickly as possible. However, shipping times may vary depending on external factors like weather conditions, customs delays, and other unforeseen issues. While Premio Leather is not responsible for minor delays beyond our control, we are committed to assisting you. If your order is significantly delayed (exceeding 15 business days past the original estimated delivery window), please contact us at info@premioleather.com for help in tracking or determining an alternative solution, such as a full refund or re-shipment.
11. Refund Processing
Refunds for eligible returns are processed after the item is received and inspected. We strive to process refunds quickly, issuing funds to the original payment method within 3-5 business days of the return approval. Shipping fees are generally non-refundable. Please note: While we process the refund quickly, your bank or payment provider may take an additional 2-7 days to credit the amount to your account.
If you have any concerns that are not covered in this policy, please reach out to Premio Leather at info@premioleather.com. We are here to assist you with transparency, care, and professionalism.