Refund & Return Policy
Overview
we take pride in the craftsmanship and quality of our leather products. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.
Return Policy
Eligibility:
- Items must be returned within 7 days of the delivery date.
- Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
Non-Returnable Items:
- Customized or personalized items.
- Sale or clearance items.
- Gift cards.
How to Initiate a Return:
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Contact Us: Reach out to our customer service team call us to request a return authorization. Please provide your order number and reason for the return.
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Prepare Your Package: Repack the item securely in its original packaging. Include a copy of the original receipt or order confirmation.
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Note: Customers are responsible for return shipping costs unless the item is defective or there was an error in your order.
Refund Policy
Processing Time:
- Once we receive your returned item, please allow 5-7 business days for us to inspect the product and process your refund.
- Refunds will be issued to the original payment method. Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the refund to appear in your account.
Exchanges:
- We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Defective or Incorrect Items
If you receive a defective item or if the item you received is not what you ordered, please contact us immediately at Techcaroffice@mail.com or +1-(203) 975-0263. We will arrange for a replacement or issue a full refund, including shipping costs.
Contact Us
For any questions or concerns regarding our refund and return policy, please contact our customer service team at:
- Email: Techcaroffice@mail.com
- Phone:+1-(203) 975-0263
- Thank you for choosing. We appreciate your business and look forward to serving you again